I booked a holiday surprise for a facial with my daughter. We got to the spa only to find out that one of the two estheticians left for the day and we could not have our mother-daughter outing as planned for this Christmas gift. We had one facial appointment, so my daughter was able to get hers, but the whole idea of this was to do something together. Highly disappointing. Lost a lot of my confidence in the spa, and not sure I would book a facial here again.