Terrible. I've been a customer for many years. Run out of contact lenses. Made an appointment for contact readjustment because lenses I was using so far kept drying out mid day and wanted to try some others. Showed up on time. Was told that I need a full eye + contact lens fitting, and since it was out of turn for Insurance coverage this meant $250 out of pocket. The only option I was given was to go elsewhere or reorder the same exact lenses I've had, which I did not like. So thinking this was the quickest way to get any lenses and hating it since I knew the lenses did not work for me, I did reorder for few months, a mistake I realized the following day. Meanwhile, other people who walked in after me, and did not have an appointment at that time were taken in. Wasted whole morning and most of the day since I planned the day around this appointment since Dr. Kapoor only comes to Haymarket on Tuesdays.
Went to see another Dr. in the area the next day who waived eye exam fee since my last was a few months ago and got a free consultation, advice and several trial sets.
Really? That's the treatment I get after being a loyal customer for several years? Thanks, but there are other options.