92.5% would refer friends and family to us

5 stars Verified customer

The front desk is very friendly and pleasant. I had a 9:00 am Friday appointment. My wait was only about 10 minutes. My eye exam was very thorough, and never felt rushed. I did want help to pick out some new frames for my glasses, and I was helped by a new young lady, not new to The Eye And Laser Center, just new to the eye glasses department- (sorry, I forgot her name) and I'm so pleased that she was actually helpful, offered valid view points, and guided me towards making a great choice for my new frames, all without feeling like I was being "pushed" or "sold" frames. I love Dr. Kim, she spends time with me and takes time to listen, and is also proactive in encouraging someone like me to take care of my eyes. Like wearing sunglasses.

5 stars Verified customer

It is always a good experience to visit The Eye and Laser Center of Fort Collins. The front desk staff are always courteous and friendly. Always enjoy seeing them. Fay and Dawna are always professional and very efficient.

The tech who helped me was also courteous and explained everything that she was doing. Aissha (sp ?) was very attentive and did a good job. It is always nice to see Dr. Norris.

4 stars Verified customer

okay,but i felt like i didn't know what dr norris wanted tell he explained to me

The Eye And Laser Center of Fort Collins replied:

If something was unclear please give our office a call and we would be happy to clarify for you. When you review anonymously we are unable to get in touch with you, as we do not know who you are :)

5 stars Verified customer

My appointment was with Dr. Kim, who was excellent. I had been mis-diagnosed and she discovered the problem immediately.

5 stars Verified customer

Everyone was so pleasant! Thank you!

5 stars Verified customer

i wouldn't trust the care of my eyes to anyone other than Dr. Norris and the Eye and Laser Center of Ft. Collins.

3 stars Verified customer

Felt like more of a number not that you were that concerned about me.

The Eye And Laser Center of Fort Collins replied:

We were sorry to hear that your experience at our office make you feel this way. We pride ourselves as being a small office that does not leave our patients feeling like they are a "number in the system". You have been coming to us for a very long time, therefore this last visit must have been an aberration. We are not perfect and do not hit the target every time but we do strive to improve and have already taken steps to correct this matter.

Our billing person should be calling you today to discuss the issues with your insurance that were not caught at your visit, and we hope that this helps.

We do take great efforts to personalize the care that each of our patients has .

If there is anything else we can do to ensure that you feel like the important part of our office that you are and less like a number please let us know.

4 stars Verified customer

Very through. Took longer than expected because of extra help and checks.

5 stars Verified customer

Medical check up. Everything went well as expected. Thanks.

5 stars Verified customer

Holly was amazing, as always!! She is very professional, and I like knowing who will be asking me all of the hard questions each year.

Cathy always makes sure I am able to buy the glasses I want. She has special ordered for me the last couple of years, and really has an eye for my personal style.

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