I was so very disappointed and frustrated by yesterday's appointment. First of all, I really just wanted a contact lens exam, which I specifically said when I booked the appointment. (I've run out of contacts and need to renew my prescription before getting more.) After getting in the chair for the first part of my exam, the receptionist/assistant informed me that the full eye exam and contact lens check go "hand in hand" and that I needed to have both. I guess I understand protocol, but that should have been explained when I booked my appointment. Then, KNOWING THAT MY MAIN OBJECTIVE WAS TO CHECK MY VISION TO POTENTIALLY ADJUST MY PRESCRIPTION, the assistant put dilating drops in my eyes, which distorted my vision during the appointment and on my drive home. (They weren't the "full dilating drops," but they were enough to interfere with, in my opinion, a proper diagnosis. To complete the experience, the man who takes care of the "money end" at the end of the appointment made things so confusing and personally insulted me ("let me tell you this again" was his response when I didn't understand my insurance adjustment) that I walked out of there only paying for my appointment with no idea how I'll proceed with any glasses/contact lens purchase. He also tried to push me to purchase new frames (which I explained that I don't need and don't want), saying that -- if I don't purchase them with my $130 insurance money -- that money "will go right back to the insurance company," implying I was a fool to turn down those funds. Turns out that frames at your office START AT $195, so I'd still be out money on something I don't need. This phase of the appointment always frustrates me (and the extended family whom I've referred to Dr. Kapoor feel exactly the same way). We honestly believe that your goal is to confuse us so much on pricing/insurance adjustment that we'll just cave to unnecessary purchases. Unless I feel completely different at my follow-up appointment on Monday, I will be requesting patient files for myself (and the other four family members that currently go to Dr. Kapoor), and we'll be taking our business elsewhere. We've been enduring these frustrations for years because we love Dr. Kapoor so much (knowledgeable, caring, soft spoken, attentive), but the lack of communication by the others that work for her, the expensive products, and the constant promotional push from start to finish have finally pushed us to look elsewhere.