3903 Fair Ridge Dr.
Unit E
Fairfax, VA 22033

Mon - Tue: 9:30AM - 6:00PM

Wed: 9:30AM - 7:00PM

Thu: 9:30AM - 6:00PM

Fri: Closed

Sat: 8:00AM - 2:00PM

Sun: Closed

94.2% would refer friends and family to us

5 stars Customer since 2015

The staff was friendly and knowledgeable. The doctor was personable, professional and thorough. We will be back!

2 stars Customer since 2009

I was so very disappointed and frustrated by yesterday's appointment. First of all, I really just wanted a contact lens exam, which I specifically said when I booked the appointment. (I've run out of contacts and need to renew my prescription before getting more.) After getting in the chair for the first part of my exam, the receptionist/assistant informed me that the full eye exam and contact lens check go "hand in hand" and that I needed to have both. I guess I understand protocol, but that should have been explained when I booked my appointment. Then, KNOWING THAT MY MAIN OBJECTIVE WAS TO CHECK MY VISION TO POTENTIALLY ADJUST MY PRESCRIPTION, the assistant put dilating drops in my eyes, which distorted my vision during the appointment and on my drive home. (They weren't the "full dilating drops," but they were enough to interfere with, in my opinion, a proper diagnosis. To complete the experience, the man who takes care of the "money end" at the end of the appointment made things so confusing and personally insulted me ("let me tell you this again" was his response when I didn't understand my insurance adjustment) that I walked out of there only paying for my appointment with no idea how I'll proceed with any glasses/contact lens purchase. He also tried to push me to purchase new frames (which I explained that I don't need and don't want), saying that -- if I don't purchase them with my $130 insurance money -- that money "will go right back to the insurance company," implying I was a fool to turn down those funds. Turns out that frames at your office START AT $195, so I'd still be out money on something I don't need. This phase of the appointment always frustrates me (and the extended family whom I've referred to Dr. Kapoor feel exactly the same way). We honestly believe that your goal is to confuse us so much on pricing/insurance adjustment that we'll just cave to unnecessary purchases. Unless I feel completely different at my follow-up appointment on Monday, I will be requesting patient files for myself (and the other four family members that currently go to Dr. Kapoor), and we'll be taking our business elsewhere. We've been enduring these frustrations for years because we love Dr. Kapoor so much (knowledgeable, caring, soft spoken, attentive), but the lack of communication by the others that work for her, the expensive products, and the constant promotional push from start to finish have finally pushed us to look elsewhere.

5 stars Customer since 2016

Dr. Krupa was very thorough in examining and kept me comfortable and informed. Crews are very polite and helpful too.

5 stars Customer since 2016

I am so fortunate to have found Dr. Krupa and the Eye and Vision Care. Dr. Krupa takes time and care examining my children's eyes. She speaks to them to explain what is going on with their eyes and is very patient with them. I know that she is looking out for them and actually cares for them. The staff is very kind and helpful too. Going to this practice with 3 children actually is a pleasant experience rather then a stressful visit.

1 stars Customer since 2017

It was South Riding branch not fairfax .. Very poor customer service and too much time to get cleared off .. I signed on paper that i didn't want to do a certain exam , although they did it and charged me for it .. i didn't get my prescription as the doctor didn't sign it !!! And i had been promised that i will get it over email same day and it didn't happen.. i went next day to collect ny prescription they told me the doctor didnn't sign it !!!!!!!! Took too much time to estimate how much the lenses will cost me , and at the end it was so much expensive !!! Don't recommend it at all

5 stars Verified customer

Awesome!

5 stars Customer since 2015

Everyone was very professional and helpful. All of my questions were answered, the exam was thorough.

5 stars Customer since 2009

My daughter ran out of contact lenses and is not scheduled until early August for her regular eye exam. It was awesome to be able to walk in and order a 90 day set to be shipped to our home and to walk out with a 5 day supply.

5 stars Customer since 2016

Excellent service, I like the new team.

5 stars Customer since 2007

dr kapoor and staff are great

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