I followed my optometrist from her former practice to Eye & Vision Care and was heartened that she remembered me and the vision issues that we had been following for several years. The two administrative personnel were pleasant and for the most part competent. The only reason I withheld a top rating was that there was no indication in the electronics records that I had secondary-payer insurance coverage, even though I had indicated that on my new patient form and provided the insurance card information for both coverages at the outset. An image of my secondary insurance play was eventually discovered, and the mistake was corrected in the fielded data. No explanation was provided for the lapse, though an apology was forthcoming.