7880 Main Street
Maple Grove, MN 55369

Mon: 9:00AM - 6:00PM

Tue: 10:00AM - 8:00PM

Wed: 9:00AM - 6:00PM

Thu: 10:00AM - 8:00PM

Fri: 8:00AM - 5:00PM

Sat: 9:00AM - 1:00PM

Sun: Closed

92.3% would refer friends and family to us

2 stars Verified customer

Positives: loved the cheerful yellow awnings outside, great customer service on the phone, really liked the text/email reminders/communication, dr was knowledgeable and helpful, liked that tech cleaned off machines in front of me

Bizarreness: the screening room is kinda junky (large metal plates on the wall half covered by a screen), but whatever... so the tech snapped a blood pressure device on my wrist, told me to RELAX, put my feet a certain way, hold the wrist over my heart, and THEN w/o really prepping me (as I'm still supposed to be trying to relax for the blood pressure), started coming at me with the eye pressure tester (the little thing that almost touches your eye)... really?! Who can relax AND try not to blink with that all happening at once/ not knowing what's going on?! I told her I was kinda freaking out about it, but she didn't really respond. Well the blood pressure thing didn't work after 2 or 3 tries so she just moved on (oh well?) AND she fumbled the eye pressure tester before she could use it on me. It broke (I felt bad- she said it's never good when you break a $1000 instrument). She left me alone in the junky room for a good 5-10 minutes while she put in new batteries and tried to repair it (which is probably why I had so much time to think about how icky it is). I almost left then, but needed to just get a check up. The other bizarre thing is she asked me THREE separate times why I was there. Twice in the screening room and again in the exam room. I get it that maybe she was asking required questions, but she could have sounded like she was listening the first few times if she said something different like, "So I heard you say you're here just for a regular exam..." She was a nice person and I felt bad for her that she broke the expensive device. :(

Fortunately, the dr kind of redeemed it, I felt like I got what I came for in the end... thank you... but I was searching for a good eye dr for my whole family and unfortunately I don't feel like it's the kind of place I can trust all my kiddos eyes with. Many good qualities, but a lot that didn't feel "right" to me. I'm so sorry. I hope you were able to get the screening devices working again.

Eyecare Centers-Maple Grove replied:

"We appreciate your feedback to the experience you had with us at Eye Care Centers and are sorry to hear it was not an ideal one. We have reviewed your experience with our technicians as an opportunity to learn and grow. We believe its good to remember to take a deep breath and stay calm during our busy days so thank you for reminding us of that. We see thousands of patients and their families each year and while we might not be the clinic you ultimately choose for your family, we would appreciate any opportunity for a second chance. Thank you again for your feedback, it is important to us, and we wish you all the best."

5 stars Verified customer

Everyone I met from the receptionist to the optometrist were very friendly and professional. Every step and procedure was explained thoroughly and clearly.

5 stars Verified customer

The staff is very welcoming and helpful. The office is away clean. Good job.

5 stars Verified customer

The staff and doctor were precise and very friendly. The facility was very clean and accommodating. Would highly recommend.

5 stars Verified customer

The moment I walked through the door I was greeted. The receptionist was really nice. The lady who first met with me was very nice and knowledgeable with the questions I had. Dr. Ashley was great. I apologize I do not remember her last name. Roosevelt and Gail were very helpful and knowledgeable when I was trying to pick out frames. Everyone was very professional and also personable. They really made me feel comfortable while I was there.

5 stars Verified customer

Roosevelt is the best!

Loved my eye doctor!

Highly recommend them!

5 stars Verified customer

I took my 11 month in for an eye screening. The staff were all so sweet and helpful to my daughter. The doctor did an amazing job accomadating to my daughter. It is so nice knowing my daughter's vision is ok. Thank you EyeCare Center!

5 stars Verified customer

The staff are great! I felt very comfortable. Dr. McCarty listens well and you can tell she actually cares about her patients. She is attentive and went above and beyond what I would expect from a OD. The staff who helped me in my Glasses/Frames decision are honest and the were very forthcoming about what "worked" for me. All in all, great experience.

5 stars Verified customer

My experience was great, staff was very friendly and helpful.

5 stars Verified customer

my eye appointment was very good, from the eye technician through the Eye exam, always feel my care is important to staff. And of course no one rocks more than Roosevelt helping me get my new eye wear ordered! He is da Man! Honestly he is one of the main reason I keep coming back! His attention to my needs and concerns are second to none.