I have nothing but positive feedback for the tech who ran through the diagnostics, and the doctor~who had originally performed my cataract surgery~they were pleasant, professional, and informative.
My issue stems with the fact that although I was the first one at the office at 7:57 AM I was also the first to finish my paperwork, but wasn’t taken back until at least 4 to 5 people had gone before me. I checked the time, and it was 832. The tech took me back to the examination room, and was courteous and informative and performed all the diagnostics that had to be looked over. She then gave me eyedrops and told me it would be 15 minutes before my eyes would be dilated and the doctor could come and examine me. Perhaps I could’ve had those eyedrops while I was waiting for a half an hour to go back into the exam room? At this point it is now 846 and now I’ve had to have two people cover my first two classes (as I am a teacher) and it’s difficult to get time off in the morning. Or really any time before 3:30
After 20 minutes of waiting, I opened the door and waited to ask a technician how much longer?? She assured me I am next, but it is another 10 minutes. The doctor did come into the exam room, examined my eyes, and thoroughly explained the procedure that I was going to have done. Great~sounds great, thank you so much~see you in 6 weeks.
I was then directed to check out which took another 5 to 7 minutes, as she had to double check with the Dr that I wasn’t having both eyes done, but just the left eye. By the time I actually left it was 925. I do understand that sometimes appointments run over, and things take longer than usual, and doctors run behind, but I was the first one there! I find the time frame that this appointment took COMPLETELY UNACCEPTABLE. This was quite stressful as I knew I was cutting into my coworkers time~and I had assured them I would be back by 9:00.
I’m sure this is a common issue for your other patients as well~it would be so appreciated if our time was valued and appointments didn’t take an hour and a half~for essentially 10 minutes of face to face examination and explanation.