I came into the office in a bit of a hurry needing to order new glasses. I'm so sorry that I didn't get the name of the person who helped me. She was efficient, friendly, cheerful, and very helpful. She knew the inventory of frames and was able to assemble a selection for me to choose from. I was able to find the perfect pair in record time. She also had good knowledge of the lens options, bifocals, tinting, and anti-glare coating and answered all of my questions. I ordered a great pair of glasses that were exactly what I wanted, yet I didn't feel pressured by an "up-sell" experience. I couldn't have asked for a better experience. I've been a patient there for about ten years and am always impressed by the level of customer service and professionalism.