I was treated very professionally. I was able to get appointments within very reasonable time frame. Their work was excellent. They did not try to sell me things I did not need. My last Doctor said I needed glasses, turns out I don't. They were very honest and professional.
This was just a follow-up visit, a week after cataract surgery. I will take another opportunity to compliment Dr. Lovato and the entire team. The results of the surgery were above expectations. I had ZERO pain, discomfort or itching from the moment that I left the surgery center. I am so excited about getting my second eye done. I can hardly wait.
Dr, that done my exam was very rude, and unprofessional. Made my visit very unpleasant, done my exam and just told me to pick up my prescription at the front, nothing more. Rushed me through the exam, like he needed to be somewhere else and I did not matter as a customer.. At the reception, I asked for my prescription, receptionist told me he did not have anything for me. Receptionist went to check with the doctor and he stated that I needed to get another exam, because it was inconclusive. and my eyes would have to be dilated.. This time I took My father with me, and of course this time the doctor was very nice and took his time with my exam, he went over my exam with me and my father. Gave me my prescription there in the room....
It was just fine (Dr. Cedar cracks me up every time!), the only issue was my 40 minute wait to talk to someone about ordering my contact lenses. I wasn't in a hurry (for a change), but if I had been I would've been annoyed. I do appreciate how easy you make it to bill VSP for the visit and contacts!
My husband, daughter and I had appointments 15 minutes apart. It took us 2 hours to complete our examinations and contact lens fittings/ordering. Part of the delay was my husband was tagged as a patient of Dr. Lovato and not Dr. Rodriguez so he was ignored in the exam room until I said something. My husband even asked an employee and they told rudely to just sit tight and someone would be with him.
We received our contact lenses fine through the mail but we asked for prescriptions for glasses and my husband's was wrong. Lencrafters noticed it so we had to call to get it fixed. We will be looking for a new eye doctor.