91.8% would refer friends and family to us

4 stars Customer since 2010

Always good service. People at main desk could be a little more informative about wait times or sequence of services.

3 stars Verified customer

I had an appointment and was there almost two hours. And majority of that time was in the waiting room. I was in the waiting room for an extremely long time to wait to be handed my contacts and pay, after I had already saw the doctor and waited a long time for that as well.

Eye-Mart - Evansville, IN - East Side replied:

I do apologize for the delay. We are working on improving the wait time at this location. We appreciate your business and the time you took to respond to our review.

3 stars Verified customer

The wait was very long even though we got there when you opened within 15 minutes. My daughter even had to go back the next day to pick up the glasses for her and her son.

in the past I did not have such a long wait, I don't know whether it was poor management of time or what

but we were there for almost four hours for our 3 appointments.

Eye-Mart - Evansville, IN - East Side replied:

I apologize for the long wait. We are working on the flow to speed this process up. Thank you for the feedback. We appreciate you taking the time to let us know about your visit. This helps us improve.

5 stars Verified customer

Fast and curtious service. Love their choice of frames

4 stars Verified customer

Everyone was nice. Although I don't think they listened to me when I asked about toddler glasses. They showed me older kids glasses. We went ahead and order the 2 for a good price feel they were running with warranty luckily. My toddler ended up breaking the frame before the second pair was ready. When the 2nd p pair was ready for pick up. They couldn't replace those frames but on this day they ended up showing a better selection of toddler glasses to my husband to replace the broken pair. The gentleman that took care of them that day did an excellent job. Thank you sir for you kindness and helpfulness. Two different experiences almost a week apart.

Eye-Mart - Evansville, IN - East Side replied:

I am sorry it took two visits to get this information. We will address this with the staff. Thank you for taking the time to let us know we appreciate your business.

5 stars Verified customer

excellent

everyone was very helpful

Eye-Mart - Evansville, IN - East Side replied:

Thank you for taking the time to send your review. We appreciate your business.

4 stars Customer since 2017

My appointment was at 12 noon and I didn't see the Doctor until 12:45 p.m.

5 stars Customer since 2017

Fantastic

5 stars Verified customer

I purchased contacts for the first time and it was a very positive experience. The lady who taught me how to take them in and out (I think her name was Kay) had so much patience!

4 stars Customer since 2017

Great service. Had to wait for a while to be helped but without an appointment, that can be expected.