100.0% would refer friends and family to us

4 stars Verified customer


5 stars Customer since 2017

The staff was very helpful, courteous and kind. The doctor was very understanding and explained everything extremely well.

4 stars Verified customer

Very nice and very helpful.

2 stars Verified customer

I had an appointment at 9:30 and was not helped till almost 10:30. I had to remind them that I was there. I got there even about 10 minutes before my appointment. They were not even busy at this time yet.A few members of the staff acted like this was not a big deal. The person that did help me was very nice though and worked through the insurance issues we had with our insurance company. This is the third time in the past year or so we have had issues with the Westside location. We will be looking for a new eye care place soon.

Eye-Mart - Evansville - West Side replied:

We appreciate your business and apologize for the frustration. The Store Manager indicated that there were questions regarding insurance and while those were being resolved, the Doctor had to move on with other patients.

We have discussed the importance of getting customers in for their appointments and following up with the insurance information.

Follow up like yours helps us know what improvements or changes we need to make for our customers.

5 stars Verified customer

Very friendly, right on time and very helpful in getting the right prescription as well picking out new frames for my glasses.

5 stars Customer since 2013

I had a very good experience at my visit on Friday, March 24. Dr. Payne was very pleasant & so easy to talk to. The staff worked hard to help get me exactly what I wanted - thank you Dale & Michaela!

5 stars Customer since 2011

I was greeted promptly and told about the current promotions. I was allowed to browse without anyone hovering over me, but I knew that all I had to do was ask and I could get help. I was assisted by Amy who was a great example of what customer service should be. Professional, courteous, warm, attentive.and thorough. She explained everything and helped me understand my options!

3 stars Verified customer

the doc and tech were very friendly and thorough.I felt the wait time was excessive though.

5 stars Customer since 2011

Great Staff ! Amy , Doctor & Staff are awesome!

5 stars Customer since 2010

Very nice exam, great glasses for cheap