I arrived at approximately 2:15pm for a 2:45pm. I was not waited on until after 3pm, left office after 5pm. i do understand it was a busier than normal day (I hope). I didn't want to keep Carlos Martinez, M.D. or his staff any longer than necessary. Dr. Martinez was kind, saying I would not need to pay the $39 charge as I was kept waiting so long. (Note: further comments, I plan to put in writing to Dr. Martinez as I did not have time to think about what was discussed in our actual meeting...) I had excellent treatment from all the staff, in particular "Brian" who was thorough and explained what procedures he was performing. The front desk was very pleasant with handling all incoming/outgoing patients. When initially making my annual eye exam appointment, Javier went over and above what was needed when taking my call. (I needed insurance authorization which Javier apologized for...that was not his fault, yet Javier was very caring, he didn't just shuffle or end my call quickly. Great customer service, just a lengthy wait but well worth it! Dr. Martinez and his staff are the best!