Overall eye exam went as planned or other appts
3:00 appt but not seen until 03:20 with no regonition they were running late
Ran an extra test that should have had my pre-authorization as insurance did not cover. Informed me after the fact and did apologize. Never really explained why or what the test was really for
Once I got to the doc - five plus stars. She did her normal fantastic job and went above and beyond. I go to see the doc, the staff and their mistakes are just part of the package.