Friendly and efficient with demonstrated expertise and patience. Answered my questions, explained procedures, kept me informed. Professional staff, attractive by virtue of their confidence and concern. No weak links from beginning to end. One staff member took the time to text me directions to my next destination after I had left knowing I was pressed for time. This was a completely unsolicited action. I have friends who I do not see for a very long time and the moment we get together it's as if we saw each other yesterday. I typically see the staff at Eyes on Rosemont with the same frequency and the experience is the same.