100.0% would refer friends and family to us

5 stars Customer since 2020

All personnel, including Dr. Peracha, we’re both professional and efficient. I received excellent service from the entire team.

Eye Surgeons Associates - Canton replied:

Lawrence, we are so glad to hear you are pleased! Thank you for choosing Eye Surgeons Associates.

5 stars Customer since 2021

Everything was smooth

Eye Surgeons Associates - Canton replied:

Smooth is what you want when you visit a doctor! Glad to hear that was your experience Oussama.

5 stars Customer since 2021

All went perfect.

Eye Surgeons Associates - Canton replied:

Happy to hear that Mona!

4 stars Customer since 2020

Staff was professiona, friendly, and efficient.

Eye Surgeons Associates - Canton replied:

Thank you for taking the time to leave us a review Donna.

5 stars Customer since 2020

Excellent care and support.

Eye Surgeons Associates - Canton replied:

We are glad you feel that way John! Thank you for your trust.

3 stars Customer since 2021

Did the staff provide proper care? Yes in a very robotic sort of way. I am your patient, I am your customer, I have a name, use it! Speak to me not around me to a scribe.

The staff including the physician did not greet me or speak to me beyond what was needed for the exam of my eyes.

This practice needs to build a rapport with its patients.

This is what should have happened:

Patient approaches reception gives receptionist their name. Receptionist responds - “Hello (patients name) nice to see you again.” Then asked questions regarding visit, insurance etc.

I waited only a short time in waiting room and was called to go into exam room. The tech did identify themself but did not say what their position and qualifications are or what procedure(s) they are there to perform and why.

Side bar: 45 years ago when I first started seeing Dr Weber I was not working in healthcare at the time and thought it a little creepy that every time I saw him he asked about my husband by name. We had a short conversation about what was going on in my life since the last time I was in the office. I’m firmly convinced that in my little patient file folder he carried in with him was a summary of my family and personal history. How else could he remember my husband’s name who he had never met. Over the years it became a natural part of the appointment. I’d ask him about his golf and what trips he had taken that year. He’d check in with me on my job(s) and career changes and how my life was changing.

The staff, including the physician, in this practice have a “wall” up between themselves and their patients. Like this is a job and the patients are just so much meat walking in the door. Are you so rushed that you can’t at least fake an interest in your patients? The techs and staff seem to have enough time to laugh and chat with each other.

I’m not 100% convinced that I’ll be staying with this practice.

Eye Surgeons Associates - Canton replied:

Thank you for taking the time to leave this review Marilyn. I am sorry that you did not feel valued while you were in our care. We appreciate the feedback and will use it to improve our level of care.

5 stars Customer since 2021

Always friendly

Eye Surgeons Associates - Canton replied:

Great to hear Mary! Thank you for taking the time to leave a review.

3 stars Verified customer

I understand that health care workers, Nurses, Doctors essentials and non essentials (I feel we all are essential in health care) from the custodian to the Doctors, we all are exhausted in the hospital, Dr office etc. Font desk personnel needs to be more friendly it's bad when you can see a face on the inside of the front counter see you come thru the door look at you like she don't want to be here and really wish she didn't have to deal with you. The exit FD lady was very nice and polite. I don't know mabe she didn't feel good but guess what I had just had EYE surgery and had to drivemyself to my appt the day after I didn't feel good either.

Eye Surgeons Associates - Canton replied:

Thank you for letting us know about your visit & concerns. We appreciate you taking the time to do so.

5 stars Customer since 2021

Awesome

Eye Surgeons Associates - Canton replied:

Terrific! Thank you for the review Samuel.

5 stars Customer since 2021

I was referred to Dr. Manal Peracha by my optometrist. In addition to having cataracts, I was also being treated for glaucoma. My optometrist felt that as well as requiring surgery for my cataracts, I might also benefit from a surgical procedure for my glaucoma. She recommended Dr. Peracha because, besides being a highly regarded cataract surgeon, Dr. Peracha also specializes in treatment and surgery for glaucoma. I found Dr. Peracha to be truly kind and professional. Before the surgery she explained all my options and answered all my questions. The surgery went well, and I am now seeing great.

In summary, I am extremely pleased with the care I received, and I found the staff to be very friendly and professional. I highly recommend Eye Surgeons Associates.

Eye Surgeons Associates - Canton replied:

Christopher, we are glad that you were so happy with the care you received! We value you and appreciate the time you took in providing this review.