Did the staff provide proper care? Yes in a very robotic sort of way. I am your patient, I am your customer, I have a name, use it! Speak to me not around me to a scribe.
The staff including the physician did not greet me or speak to me beyond what was needed for the exam of my eyes.
This practice needs to build a rapport with its patients.
This is what should have happened:
Patient approaches reception gives receptionist their name. Receptionist responds - “Hello (patients name) nice to see you again.” Then asked questions regarding visit, insurance etc.
I waited only a short time in waiting room and was called to go into exam room. The tech did identify themself but did not say what their position and qualifications are or what procedure(s) they are there to perform and why.
Side bar: 45 years ago when I first started seeing Dr Weber I was not working in healthcare at the time and thought it a little creepy that every time I saw him he asked about my husband by name. We had a short conversation about what was going on in my life since the last time I was in the office. I’m firmly convinced that in my little patient file folder he carried in with him was a summary of my family and personal history. How else could he remember my husband’s name who he had never met. Over the years it became a natural part of the appointment. I’d ask him about his golf and what trips he had taken that year. He’d check in with me on my job(s) and career changes and how my life was changing.
The staff, including the physician, in this practice have a “wall” up between themselves and their patients. Like this is a job and the patients are just so much meat walking in the door. Are you so rushed that you can’t at least fake an interest in your patients? The techs and staff seem to have enough time to laugh and chat with each other.
I’m not 100% convinced that I’ll be staying with this practice.