99.2% would refer friends and family to us

5 stars Verified customer

You guys are great. Took my baby (92 F150) in for a squealing noise in the morning without an appointment. By 4 pm they had fixed her (under warranty no less) ! I called to tell them I couldn't get there to pick her up until the following day and Roger said no problem, they'd keep her inside overnight. It's great to have an automotive shop that you can trust. Thanks to everyone at Fair Oaks Ranch Automotive.

5 stars Verified customer

Chris and the staff always provide excellent service. I recommend your facility to friends and family. Very flexible and complete work promptly!

Best facility in my opinion.

Thank you

Scott B.

5 stars Verified customer

Chris Williams is the Man!

5 stars Verified customer

My husband and I were very pleased with the service we received recently with our truck problem. Roger was so very nice and gave us some advice that he had obviously had done detailed research on the problem. We will definitely like to provide the most positive feedback for the personal and professional help received. Thank you so very much!

3 stars Verified customer

Normally when I take my vechiles to Fair Oaks Automotive I have no issues. I had discussed a number of repairs that my truck needed with Roger.

Unfortunately the person in the back mis quoted the mileage on my truck. Roger did not check the mileage on my truck to confirm that the person in the back got the right mileage on his report before Roger called the company that handles the extended warranty. Roger called in the repair to my truck and it was denied becuase the mileage reported exceded the mileage on the warranty contract.

Once I picked up my truck from FOA I called Roger to discuss the wrong mileage that was noted on the report. I took pictures of the correct mileage and so did Roger. With Roger's help he called the warranty company and sent a report explaining the error. The warranty company has reversed their position and will pay for covered items allowed by the warranty.

Also the wrong oil was reported on the work order which Roger corrected immedialtely by having the correct oil put in my truck. Roger did not want to take a chance that the wrong oil was put in my truck. I then got a corrected repiar report from Roger.

To be fair to Roger, I also failed to challenge the mileage quoted. I knew that the mileage on my truck was much lower than what was reported. The week I took my truck into FOA, I noted that Roger was extremly busy with other customers and I also had a full load in my business which was a distraction for me to challenge the error.

5 stars Verified customer

They did a good job as usual. Everyone is very friendly and competent.

5 stars Verified customer

Great Job. I recommend you to everyone needing your type of services.

5 stars Verified customer

Another great experience. Chris and Roger are the most knowledgeable "car guys" I've ever met. Your techs are top notch. Thanks Leonard. See you next time.

5 stars Verified customer

Great shop. They always do an excellent job. Roger and Chris are really friendly. Get there early.

5 stars Verified customer

Another 5***********experience at my favorite place!!

Thanks to all of you!!