Before I took my dog there, I had read reviews that said FCAH charges are comparatively expensive and that treatment is very "puppy mill" like. I also read that the care staff try to get you to do a lot of "unnecessary" treatment that end up costing a lot of money to the customer. I thought the service was excellent and the groomer sounded very friendly and understanding. She did recommend a number of other services but I was given the opportunity to refuse which I really appreciated.
I wish there is a clear explanation of costs up front and a discussion before embarking on a treatment and/or grooming session. That way the customer is empowered to make an appropriate decision. If you offer that option to customers, they are more likely to come back to you even if things cost a lot. when customers feel trapped into a payment scheme because their pet is already with you, that is not a good feeling and such customers are unlikely to come back. That does not inspire trust and confidence in your services.