89.8% would refer friends and family to us

4 stars Customer since 2006

Except Dr. Keisha was unable to diagnose Trouble's illness. Trouble died last week.

5 stars Customer since 2017

Excellent emergency exotic pet care. I highly recommend them to reptile owners.

5 stars Customer since 2002

Staff was friendly and very helpful and took care of my emergency quickly.

5 stars Verified customer

I loved the fact that I could bring my pet to your facility on a Sunday afternoon. Your hours are so convenient. Your staff are professional and kind. The fees were reasonable. I will return.

5 stars Verified customer

everything went well. they care

5 stars Customer since 2016

Quick, well done and, reassuring.

5 stars Customer since 2017

There was a long wait time and the vet tech seemed stressed and hurried, but very friendly; from what I could tell, they had a lot of emergency care going on at the time, so the waiting room was largely empty while everyone was busy saving peoples's pets lives. It happens.

Despite the obvious load and exhaustion, the staff was friendly and gave the full required attention to the cat I found, and discussed options for wellness, handling its pregnancy (stray came fully-loaded), and feeding concerns I had. They gave well-beyond the minimal effort required, and, although obviously rushed, didn't hurry to move me and my animal on until their job was thoroughly completed.

This is a place that continues to function at the industry's best when they're visibly under the worst pressure. If you've got a non-emergency case and a lot of people's dogs have eaten chocolate and rat poison, you may need to be a bit patient; and you'll get the reception and the best care your pet can get for your effort.

5 stars Verified customer

The staff were very friendly and informative. They saw both dogs quickly and I was very happy with my service

5 stars Verified customer

As you come into this facility the staff on duty immediately takes action in assisting you with whatever problem(s) with your pet. For us we made an emergency call reference our pet and they immediately response with no hesitation. Upon arrival there staff were waiting and immediately took over to assist us in the removal of our pet from the vehicle and to have the Veterinarian doctor access the problem. They really made us feel welcome and comfortable knowing our pet was in good hands. Also, they thoroughly gave us a clear report on our pet condition. I would recommend the Falls Road Animal Hospital to anyone needing assistance for there pet.

5 stars Customer since 2017

Update: My little lizard passed away shortly after I wrote my last review. I wanted to commend the staff of Falls Road Animal Hospital for all that they did to try and help her. Unfortunately nothing could really be done to save her, but they tried their best and were very accommodating when I brought her in on code red emergency appointments three times in two days. They were also very kind and empathetic in breaking the news to me that Nubby had passed and they allowed me the time and support needed to say goodbye before leaving her body with them to be cremated. They also allowed me to leave my car overnight while I went with a friend to grieve. I can't thank you guys enough for all that you did to try and help my baby. I will definitely be moving my other pets' primary care over to you guys.

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