There was a long wait time and the vet tech seemed stressed and hurried, but very friendly; from what I could tell, they had a lot of emergency care going on at the time, so the waiting room was largely empty while everyone was busy saving peoples's pets lives. It happens.
Despite the obvious load and exhaustion, the staff was friendly and gave the full required attention to the cat I found, and discussed options for wellness, handling its pregnancy (stray came fully-loaded), and feeding concerns I had. They gave well-beyond the minimal effort required, and, although obviously rushed, didn't hurry to move me and my animal on until their job was thoroughly completed.
This is a place that continues to function at the industry's best when they're visibly under the worst pressure. If you've got a non-emergency case and a lot of people's dogs have eaten chocolate and rat poison, you may need to be a bit patient; and you'll get the reception and the best care your pet can get for your effort.