89.8% would refer friends and family to us

4 stars Verified customer

I found the experience great once I arrived there. I have dealt with 2 other veterinary services in the past. This was my first time dealing with an automated answering service. I was a little put off about this because the first question asked was "Is this an emergency?" When I answered , Yes. I was placed on hold. I waited 10mins and called again. The costs of the services were higher than what I spent at the other locations, but I'm a firm believer in the old adage "You get what you pay for". As my pet is more like family to me, I didn't mind the expense.

5 stars Customer since 2017

Thank you Dr. Reager !

5 stars Verified customer

My dog hates the Vet however, the staff at Falls Road always take their time with him and make him as comfortable as possible.

5 stars Customer since 2015

Great Service

1 stars Customer since 2017

It was a wonderful experience. My dog and I were traumatized since he had a chunk of his ear bitten off. Luckily, falls road vets took us right away and bandaged up my poor pet.

3 stars Customer since 2017

This review should be in 2 parts.

Front desk staff & vet techs - absolute 5 stars.

The Dr we worked with - closer to 2-3 stars.

The backstory:

My wife and I just moved here, we have been in Baltimore ~4weeks. I drove from OR to Baltimore as we had 2 older pugs, one who was getting very frail & we didn't think he could spend the summer with the grandparents while we got our new house all settled in, we also didn't think he was strong enough for a flight. Nothing in his recent medical exams told us he was not doing well, it was just a gut feeling so I drove him 3,000 miles and gave him the most enjoyable, comfortable ride we could. 3 weeks after his arrival he took a bad turn & fairly abruptly. His breathing was very labored. I called on a Saturday morning ~7am, my wife & I were in denial that he was as bad as he was. The staff who answered the phone were amazing, calm & kind & helped me make a decision to bring him in. I am sure this was blatantly obvious to them, but I didn't want to believe our old man needed emergency care.

After discussions of his age & current condition with failing organs (heart, lungs, & kidney) we knew today was the day we had to say good bye. My struggle and borderline anger is immediately before the procedure, the Dr used the word "gone" several times, enough that I asked him to "please watch your language". He did not seem to get it. "Gone" is what I want done with the horrible blue tile in the bathroom of my new house, not my furry family member that we have loved unconditionally for well over a decade. I appreciated his frankness with this situation we were facing, I am sure he is a fine Dr based on knowledge, however his emotional intelligence was brutal that day. "Gone" is a word that should never be told to another family as they are forced to say goodbye.

I would visit this hospital again because of the rest of the staff, but I would request to not use this particular Dr again.

1 stars Verified customer

Wouldn't go back there if you paid me!

4 stars Verified customer

Everyone was very friendly and helpful. The wait time was not the best. That would be my only complaint.

5 stars Customer since 2017

Brought my dog into ER everyone was kind & took great care of my dog thank you very much

5 stars Customer since 2017


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