89.8% would refer friends and family to us

5 stars Customer since 2017

Great place!!!! Defintly will be back! DR. MICHAEL Treated my bunny greay care!!

5 stars Customer since 2017

My boxer was very comfortable in your care ,that's whst really matters

5 stars Customer since 2017

Excellent!! The staff was courteous, professional and helpful in dealing with our dog Buddy.

1 stars Customer since 2005

I waited 45 minutes to see the doctor and then was told it would be another 40 minutes for blood work. That would have been fine...if that was the truth...however, it wound up being 90 minutes. In sum total, I spent close to 3 hours there. They were extremely understaffed. I have been taking my dog here for 12 years and have seen a real decline in the services. I even gave them a second chance after my dog was bit my another dog at day care and then was returned to me with 1. No wound care or follow-up instructions and 2. Stool all over the cone put on him to protect the bandage. Unfortunately this will be my last visit with them.

5 stars Customer since 2017

My dog felt very comfortable around the staff which made us feel secure as well. They provided us with the help and medication Glizzy needed and we could not be more grateful! The wait to see our doctor also was not long which also made us feel rejoiced ! We will be bringing Glizzy back for check ups, and recommending this hospital to any of our friends and family with pet issues.

2 stars Customer since 2017

I was disappointed. They did not give my pet all the food I supplied, lost one of her toys. What I was most upset about is that she reeked of urine and had a greenish yellow discharge coming from both of her eyes when I picked her up.

5 stars Customer since 2017

Fast, efficient and friendly experience.

3 stars Verified customer

I very much appreciated Dr. Stone's gentle and caring manner with my dog and how she addressed my concerns. I was grateful for the doctor who called to update me on my dog's health the following morning. I was disappointed with the vet tech who took 3 tries to get X-rays done correctly, and with the front office staff who didn't seem to know what the status of my pet was. Directions for medications after check-out were not delivered very clearly and we did not get to meet with the veterinarian when we picked our dog up from his hospital stay. I feel like the doctors are caring and competent, but the techs and front office staff would prevent me from visiting regularly, and only for emergencies.

5 stars Verified customer

Very clean areas. People were very caring.

4 stars Verified customer

I have been a loyal customer for years, I feel that Falls Road Animal Hospital really cares about pets and their owners, and that they understand how much our pets mean to us. Every doctor I have ever met with has been informative, patient, and compassionate. The front desk has occasionally been a little rude, usually after hours and never in person, but that's customer service, and believe me, I totally get it! I'll never take my pets anywhere else.

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