I have had a negative experience multiple times with the disorganized service I have received at their Boulder and Arvada locations. While in the midst of the Invisalign process, I have had to wait to setup an appointment or receive new trays up to 6 weeks without any communication or explanation as to why it's taking so long or when I will even have the chance to come in to get my updated trays. Not until I was told they had finally shipped (to the wrong location) and I had called 3 times to request another appointment, did I finally get to come in. Understanding that the logistics are more difficult during the pandemic, I was patient the first 2 times these delays occurred, but after waiting this last time I do not understand how they can operate this way without somebody calling them out. At this point I should be done with my Invisalign process, but because of all of these delays I still have several more months to go, and still do not have much information to go on other than I have a new set of trays. Additionally, every appointment that I have had (whether it's a cleaning, scan, or simply picking up new trays) I have seen somebody new, and somebody that is 'in training' so I seem to be a guinea pig of sorts with their new staff, which makes the appointment take longer than it should. Highly dysfunctional office in my opinion.
Hello, we want to apologize for the miscommunication throughout your Invisalign process. We always try to make sure all of our patients are well informed and comfortable with the processes but it seems as if that was not the case for your situation, and we are truly sorry. Please give us a call if there is anything we can do to improve your experience with us, we would love to speak with you!