19645 Pilot Knob Rd
Farmington, MN 55024-7240

(651) 463-2020

Mon: 9:00AM - 4:00PM

Tue: 9:00AM - 7:00PM

Wed - Thu: 9:00AM - 6:00PM

Fri: 9:00AM - 4:00PM

Sat: 8:00AM - 12:00PM

Sun: Closed

95.9% would refer friends and family to us

1 stars Customer since 2016

Such a great variety of frames to choose from! Wonderful place to get your glasses!

5 stars Customer since 2019

Very friendly and efficient.

Family Vision Clinic replied:

Thank you so much, Doris. We look forward to seeing you in the future.

5 stars Customer since 2020

Dr.Rupnow is knowledgeable with a variety of eye and specialty needs and has been able to answer questions and concerns. She is a thoughtful listener and kind to respond. I highly recommend her and this office for any eye care needs!

Family Vision Clinic replied:

Thank you so much, Amy. We love seeing you every year and appreciate your long drive to see us! Let us know if we can help you in any way.

5 stars Customer since 2011

FVC is the best. Everyone is always so kind! Dr Pam is the best in the business!

Family Vision Clinic replied:

Thanks so much, Josh. We love seeing you every year!

5 stars Customer since 2014

Love this place!! Excellent doctor who really listens. I also got some wonderful help on picking out some progressive lenses.

Family Vision Clinic replied:

Thank you so much for your feedback, Heather. We are glad that you had such a wonderful experience and look forward to seeing you next year.

5 stars Customer since 2013

I've been coming here for many years and wouldn't go anywhere else. Dr Pam is very knowledgeable and thorough in her exams. Highly recommend

Family Vision Clinic replied:

Thank you so much, Kim. We love seeing you too. Look forward to next year.

4 stars Customer since 2022

Overall we had a great experience at Family Vision.

Wish they would have had frames our insurance would cover to avoid having to travel somewhere else or pay full price for the glasses.

Family Vision Clinic replied:

Thank you for your input, Madison. We, too, wish we could get on that panel. We will keep trying. I'm glad the rest of your experience was good.

5 stars Customer since 2021

All was well. Explanations were good and necessary. In touch with pt. Professional

Family Vision Clinic replied:

Thank you so much. I enjoyed both of you!. Looking forward to seeing you soon.

-Dr Pam

5 stars Customer since 2021

Great service

Family Vision Clinic replied:

Thank you for your kind review. We look forward to seeing you next year or earlier if we can help you with any needs. -Dr Pam

1 stars Verified customer

We try to support local business, but have decided to look elsewhere for our vision needs. A few things: they did not have my first appointment scheduled so I had to reschedule it; then when I came back for a follow up I did not know to wear my contacts for two hours before the appointment so I had to reschedule after sitting there for 30 minutes; and lastly my son went in for an exam appointment- not planning on purchasing contacts and was told he had to pay $50.90 for lens fitting. Those are just three things that have happened in the past three months. They did credit is account, but again when he went in felt pressured. I understand they are a business, but pressuring people to purchase is not comfortable. It creates a lack of trust. We had been going there for about 10 years.

I have always been pleased with Dr. Rupnow's information and knowledge. She has been friendly and supportive. As a result of one of the office staff ( I will not name people), my family will go elsewhere for our vision needs.

Family Vision Clinic replied:

I do apologize for all of the misunderstandings, including the rescheduled appointment as i was unaware of that. Unfortunately, like all businesses, we are understaffed and that was due to that. Not an excuse, but an explanation. I do try to get to patients with the least amount of wait time possible. Sometimes a patient needs more time due to many factors. I will always give my patients the time that they need to have quality, empathetic care. Sometimes that can make a provider run late. I will always apologize for running late when you see me. However, it's a very important part of the way I practice.

It is always very important to wear your contact lenses in for a recheck, especially with certain types of lenses as they take a couple hours to settle before we can be sure any change we may make/or fit is proper. It's our policy to remind you of that when we call to confirm the appointment.

Regarding your son, we were unaware that he was not in need of more lenses. If any patient is needing new lenses, then a contact lens evaluation is required for a legal preion every two years. He will not be able to purchase lenses legally without an unexpired contact lens

preion. This is state and federal law. It was likely my misunderstanding that he was in not in need of more lenses at that time. This is why we refunded for the service that was performed. When he is in need of more lenses, he will need a contact lens evaluation in order to receive an unexpired preion to order at any contact lens retailer - brick and mortar or online.

Again, i do apologize for the misunderstandings. I thank you for being a patient here for many years. I am sorry to lose you. I hope that you do continue to "shop local" even if at another clinic.

Sincerely,

Dr. Rupnow

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