Very efficiently run office. We were one on the first appointments of the day and I think maybe they were a bit understaffed at the moment we arrived (perhaps someone was a bit late to work for whatever reason) so the receptionist was checking customers in and also covering some of the Visual screeing tests as well. She did not seem in the least bit stressed by that and handled it all with great decorum & ease. I was impressed! Doctor Head was very personable and put my daughter at ease within seconds of starting her exam. He did a wonderful job of including my daughter in the discussion of what was going on and why she was experiencing difficulty & what the options were. I have not experienced many physicians talk directly to my children, but mostly over them to me, as if they were not part of the conversation. It was refreshing!
Checkout & all financial aspects were clearly termed, to include how the frames were priced, before being given as much time as we needed, with no hovering staff, to choose frames.
It was a wonderful experience and I honestly wished that we had found them three years earlier.