I called to make an appointment for 8:30 pm. The receptionist made me an appointment at 8:00 pm. I arrived six minutes late after having had trouble finding the right turn.
When I finally got called into the exam room, it was close to 845PM. A vet tech came in and took all the vitals on my dog, including a temp., after asking all sorts of invasive questions that had no bearing on the health certificate I needed to ship my dog. They seemed to have more to do with you being able to market me to other providers! Why is it any of your business if my dog goes to doggy day care or the groomers? Or if I feed wet or dry? Or if it is an inside or outside dog? What type of treats (if any) I give my dog.
Then the vet finally came in, and repeated everything the vet tech had done except the taking of the temp. By the time I got out of there, it was nearly 9:30pm. Nearly $90 later, I am not happy with your service.
I posted about the experience on a Facebook dog page, and of the more than 50 comments made, a large number of respondents had negative things to say about their experience with your clinic. You might want to rethink your business approach.
Thank you for your survey response! I apologize you feel you had a bad experience. The night you came in there were three urgent emergencies which needed to be tended to immediately, therefore our two doctors on duty were tending to the emergencies which caused a delay in your appointment. I apologize you were not well informed of this when you arrived.
Your comments about the ?invasive questions? which were asked during the appointment: let me explain this. Your appointment was for a health certificate for your dog, and by signing the health certificate, the veterinarian is stating that your dog appears to be in good health and appears to have no contagious diseases as of the date the health certificate was signed. Therefore, a thorough physical exam must be performed on your pet. When a pet is presented to Far Country Animal Hospital for a physical exam, we have a series of questions the technician asks the client, including getting information about your pet?s activity level, dietary habits, and how often your pet sees the groomers/daycare/boarding facilities. We ask these questions so we can understand your pet?s lifestyle to ensure your pet is up to date on all of the appropriate vaccinations and not exposed to contagious diseases which can be prevented with proper vaccinations.
I apologize that you have friends which have negative things to say about their experiences at Far Country. I encourage you to have your friends contact me and I would be happy to discuss their concerns with them. We focus heavily on customer service and strive to create pleasant experiences every time a patient is seen at Far Country.