Your front desk staff need serious training on customer service techniques and how to greet customers . Your staff does nit acknowledge and greet the patients right away., forcing them to wonder if they will be helped in a timely and efficient manner.
One oriental female staff member refused to give me eye contact the whole time I stood there as she was helping me . She also seemed to talk especially low so I could not hear her forcing me to speak to the manager .
It always seems like you hAve enough people to help you , but the customer service has always been very poor.