I was working on a project in the Mt Vernon area in late '12 and early '13, 500 miles from home. I knew absolutely no one in the area. A gentleman at an area O'Reilly's recommended Felty's, and knowing nothing else, I took my '96 Honda Accord Coupe there for service. I quickly learned that James Felty was/is possibly the best auto service technician that I have ever known, and I have been driving for over 45 years. With each service, James would explain exactly what he would do, how he would do it, and the cost, and the cost was never more than what he quoted before the work began. This procedure was in particular impressive when it came to the "check engine" light coming on. On one item, they installed a used item (after first checking with me as to warranties and cost) instead of a new one, at a cost savings of around $500, and it has now been almost 3 years and that used item is still functioning beautifully. And the new item's warranty was for only 12 months versus 6 months on the used item. His wife in the office was equally professional. When the job I was on ended, I was disappointed that I would no longer have James to service my car. If I ever work anywhere near Mt Vernon again, James will probably be hearing from me again. I would recommend that anyone within 50 miles of their shop to give them a try.
Steve W. Monn
Thank you Steve, We remember you and your vehicle very well , we appreciate you taking the time to review us and want to Thank you for such kind words, our customers mean a lot to us and we as an Family owed and operated business strive to please all . Thanks Again