I love how professional this company is. We have used them at least 4 times now. They always have covers to put over their boots. They have things to put on corners of walls so their equipment doesn't damage anything. They are always on time. Vonda is always helpful and friendly when I've called to schedule appointments or to pay my bill over the phone. Couldn't ask for more!
Thank you for your review---we are here for you when you need us. Great customers like you help us maintain high standards of service.
Customer since 2012
We had a toner spill and the tech came out to clean it. He told us that it just needed vacuuming and then vacuumed it up for us. Most others would have let us do it. He also cleaned up a couple of other spots that he saw (not toner). He came within an hour of my placing the call. That's what I call great customer service. Von is also great to work with as well.
Office staff is friendly and prompt at returning my emails. Your technician always arrives on time and does a great job! Our carpets look so much better after the mud and oil was tracked in from the recessed flood waters. Thanks!
We are very happy to hear that your carpets look better, and we appreciate the opportunity to serve you and your business!
Cunningham Dalman P
Customer since 2002
Eric responded promptly and professionally to our emergency situation. He followed up the next day and kept me informed as he worked through the restoration and cleaning process. It was a very positive experience in an unpleasant situation.
On our initial visit, Joel from First Choice arrived promptly, answered all our questions, and quickly measured the room areas and rugs to be cleaned. His cost estimate arrived by email that afternoon and seemed very reasonable.
The date for Cleaning was arranged to suit OUR calendar. Again, Joel arrived on time, explained the cleaning tools to be used, donned protective shoe covers, and took measures to protect walls and corners that would be in contact with the cleaning hoses. Joel worked efficiently in cleaning the areas we had designated and gave extra care to soiled traffic areas and spots of unknown origin!
All in all our experience with First Choice was Excellent! The staff there are friendly, knowledgeable, and most courteous. The rugs taken out to be cleaned were returned clean, fresh, and with the colors brightened. Our carpets look new again and those awful, annoying stains are gone...AND have not returned!!