I love this place. I have been coming here for about 5 years now and I have never had a bad experience. Quite the opposite in fact! They pamper you the moment you walk in the door. They take your coat, offer refreshment, and get you to the back as quickly as possible. Everyone up front has always been great. The hair stylist Lindsay is AWESOME!! She always takes very good care of me. She knows what I'm looking for and isn't afraid to ask me questions if she isn't 100% sure. I can't say enough good things about her!