This note is for Nate!!! I've never had any complaints about my eye checkups! But on my last visit of March 15 of this year, I decided to let you fill my new lens order rather than purchase them, as I have been for several years, at the Walmart in Clayton. As I found out this morning, that was a mistake. You were out of the office on the afternoon of the 15th, thus I dealt with your assistant. My wife and I explained to her several times while sitting at her desk, that I needed a full-lense pair of glasses because of the prisms needed, but mainly because I wanted the transitional lense for dark glasses which I have worn for years.
When that assistant called me this morning to tell me that the glasses were ready, and asked if I wanted them shipped to me (which already had been made clear to her on the 15 that I did), I asked her if they put in the gray tint transitional (which were on the lense in the frames that I was going to use again) rather than the brown tint. She informed me that she didn't order transitional lens. Nate, we repeated this to her several times when ordering....that I must have the transitional lens!!!!
So, now she'll reorder the glasses with the gray transitional lens.....and put a rush on the order.....but it'll cost me an additional $120.......oh wait.....she gave me a discount, so the cost will be only $100.....and another eight to ten days minimum before I receive them!
Nate, I trusted her to get everything correct with this order. If you had been there I would have dealt with you instead, confident that you would have ordered them correctly. Now I am stuck with this situation. And I will hold you responsible for corrections and adjustments needed under warranty. But I will not purchase any more glasses in the future from FPEC. That's very unfortunate!
As careful as we were in explaining exactly what we wanted, there is no reason for this to happen!
The 10 circled below is the the work of Dr. Forche and his assistants only!