93.3% would refer friends and family to us

5 stars Customer since 2014

Excellent service, everything done as promised in the time frame that was agreed upon. Money well spent. I will definitely use them again.

5 stars Customer since 2012

Workers are always very courteous. Always do a great job.

2 stars Verified customer

The crew that showed up worked hard but the estimate for services was way off and we paid more than expected.

Five Star Cleaning Services LLC replied:

Dear Anonymous,

I apologize for any unforeseen issues that may have led to additional charges for our service. Our service is based on an hourly rate, and we only charge for time spent at your home cleaning. Based on your information, I'm not sure if we came to your home prior to the cleaning or if the estimate you received was over the phone, but our hourly rates should have been explained prior to scheduling to avoid confusion. If you would like to provide specifics regarding your experience, I can research your pricing and make sure you were billed correctly. We would greatly appreciate the opportunity to correct any oversight and encourage additional feedback so we may work to address any issues that we can correct.

3 stars Customer since 2014

I find it odd that one who cleans homes for a living would put on the fitted sheet inside out and the top sheet upside down.

Five Star Cleaning Services LLC replied:

Dear Mrs. Crunk,

We appreciate your feedback on the service you received from our Company. Your comment regarding the way your bed was made has prompted us to re-evaluate and re-train your cleaning staff in proper bed making techniques. Our training provides proper, hotel grade bed making techniques, that did not appear to be followed when making your bed. We would like to offer you a 10% discount on any future visit to compensate for our oversight. Thank you for taking the time to send your feedback. Have a wonderful day! Misty Diaz, President

5 stars Customer since 2013

I am so thankful that 5-Star has come into my life. It is so nice to know that I have such a capable and dependable company to call for such a variety of services. Every service you have done for me has been outstanding. I had "the boss ' help with one of my jobs and she wasn't "undercover." Thanks ,Misty. I want to give special praise to Alden and his crew for keeping my yard looking like a beautiful park. Thanks so much. I get so many compliments on it. Merry Christmas to all of you. Thanks for making my life so much easier.

Five Star Cleaning Services LLC replied:

Dear Mrs. Allen,

Thank you so much for your feedback on the experiences you have had with our Company. You are always a delight to work with and having customers like you make my job FANTASTIC! Any time you need something moved...count me in! We greatly appreciate your business!

Thank you,

Misty Diaz, President

5 stars Customer since 2012

This last Wednesdays cleaning was the very best they have ever done!! They went beyond the normal job. If I had to suggest any improvement, it would be to be there on time (12;30p.m.). I love to come home to the beautiful clean and shiny house. You're great!!

Bonnie Bolander

5 stars Customer since 2013

The Five Star Cleaners went above and beyond meeting basic cleaning needs and did so with warm professionalism. Patricia took the time to understand my needs and concerns before selecting the best team for the job. They took care of my son's cleaning needs, essentially filling in for me as Mom.

I had called from New York for help cleaning and organizing my son's small room in a college residential community. He had moved all of his worldly belongings (including a bald cat) into one room in a house shared with four other college students a few months before, but had been living with everything stuffed in a closet, under his bed, and in a tiny bathroom.

The cleaners washed and hung heaps of laundry while they organized electronics and athletic equipment and cleaned a bathroom that was dusty with kitty litter.

They did all this with pleasant encouragement for me that I no longer had to worry. They were respectful of the housemates' privacy and very professional. We will continue to Use Five Star Cleaning Services on a regular basis. I highly recommend this service.

3 stars Customer since 2013

The two people that came to our house were very nice and polite. The young man was very informative of all the different services your company provided which was nice to learn. He also did it in a subtle yet, professional manner and wasn't pushy. That's always appreciated. The only complaint I have is that there were some places that were missed like the blinds and fans to mention a few. It looks like the blinds were quickly brushed over or like they simply were an after thought. The blinds were even one of the places I said needing attention when we first spoke over the phone

5 stars Customer since 2013

I love the staff at Five Star these are a great group of women!

5 stars Customer since 2012

I am impressed with the work that all of the Five Star team does in my home. They always make my house so clean and go the extra mile. Thanks for your help. Eileen