In my last appointment (July 18) I had a very disappointing experience at Floss.
After having a teeth cleaning, a dentist talked to me about the necessity of extraction of my four wisdom teeth and of getting a filling in other two.
I understood that I was getting a simple buccal health advice. To my surprise, and great disappointment, it was not the case. Just after this conversation a member of Floss staff has approached me with several documents to be signed. After, I simply founded out that I was signing papers in which I would get not only these undesirable services, but on the same day!!
The matter is that for three weeks I have been undergoing some dizziness. One week before I went to my physician to get some treatment for such a complicated problem. Since July 16, I´ve got to take an antibiotic (for 14 days). One day before my appointment at Floss, on July 17, I was submitted to a brain MRI in order to identify if I had any injury in that part of my body. At the day of my appointment with Floss, I did not have the result of that exam yet.
I mentioned all this when I had my teeth cleaning.
Your looked like so eager to convince me of the urgency of that treatment. I would be pleased with your concern if I did not tell you about my current health situation. The very dizziness that I have been suffering would prevent me to make any important decision at that day. You did not take into consideration the important information that I was using a medication. I feel that you were trying to impose on me your own urgency of accomplishing that procedure, without paying attention to my own capacity of bear the aftermath of that sort of surgery.
At the end of that appointment I was totally tense without understanding your procedure and methods of work. Suddenly I needed to cancel whatever surgery and other procedures “appointed” with you. Honestly, totally scary, I was in a hurry for leaving your dental office.
Actually, I have never seen a dental surgery in which the patient does not need to make a previous appointment and prepare him/herself to get it. What could my recovering capacity be while I was trying to fight against that so hard dizziness? Would it be possible to combine a new antibiotic to another one (almost 1 mg) that I was already taking?
To finalize that so tragic appointment, after coming back to my house I founded out that you not even had prescribed me a medication to use after the dental cleaning. In other words, not even the service that I was trying to get from you, I did not have reasons for being satisfied. Or better, considering the necessity of some post dental cleaning prescription, I have good reason for being concerned with my buccal health.
To summarize, I understand that your service is not only very bad, but that when I was with you I put my own health in risk. That is why I decline of getting your services again and I do not intend to return to Floss any longer.
Marcelo Jorge de Paula Paixão