92.3% would refer friends and family to us

5 stars Customer since 2017

I have been searching for a new dentist for a while and I decided on Floss on a whim. At first I was unsure because it is part of a larger corporation and not a private practice, but the staff made the experience feel like it was at a small local office. I usually hate going to the dentist, but Mariana was kind, considerate, and thorough. Several times she made sure I was doing ok during my appointment and checked if I had any questions. The entire staff was very friendly and I plan to go back.

5 stars Customer since 2017

Mariana is very informative and willing to explain everything. I know understand more about my mouth, and why we should all be flossing, more than ever before!

5 stars Customer since 2017

very nice and patient (pun).

5 stars Verified customer

The dental hygienist was excellent. She was very thorough and explained every detail of the procedure. I highly recommend Floss Austin W38th.

5 stars Customer since 2017

Mariana was very thorough with her cleaning and made me feel very comfortable! She described well what she was doing and made my experience painless! Thank you again!

3 stars Verified customer

The hygienists seemed relatively knowledgeable but there were several times that their confidence in what they were doing seemed shaky. Specifically, when the dentist asked one to bring her an info sheet on sealants for me, he brought over what seemed to be an outdated or incorrect sheet. When he handed it to the dentist she said something like "What is this? This isn't what I was referring to. But this is fine, just leave it here." I also overheard one of the hygienists ask another how long to leave fluoride in and picked however long she left it in because it "seem[ed] long enough." It seemed like she had either never applied fluoride or hadn't done it many times before. Maybe it was left in for long enough, but hearing that made me lose a little bit of trust in them. I was also really surprised and confused when the dentist began the cleaning because I wasn't informed what was happening when she began to use the electric cleaner tool in my mouth. I asked what it was for and she explained, and she seemed surprised that I didn't know what it was, saying that it's what all modern dentists use now and suggested my last dentist was an older person since they don't use that tool. I asked my friends and coworkers if their dentists use that tool and all of them said their dentists use manual tools. In general, everyone was very nice and accommodating — I loved that I was asked how I was doing often during the process so I could voice concerns, and they had TVs by the chairs — but because of a lot of little things I think I'd like to try a different dentist office for my next cleaning.

5 stars Customer since 2017

I love the staff at floss they always treat me like royalty and make the process relatively painless. I'm a big baby when it comes to the dentist and they always go over and above to make sure I'm not in any pain. Definitely recommend floss to any and everyone looking for a dentist for life!

5 stars Customer since 2015

ALWAYS efficient, informative and friendly! Thanks for another great visit!

5 stars Customer since 2017

The office staff is great. Everyone made you feel welcomed and as comfortable as possible

4 stars Verified customer

They were very nice and professional

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