91.1% would refer friends and family to us

5 stars Customer since 2018

I love the dental staffI love

5 stars Customer since 2013

Staff was wonderful and informative in regards to me dental needs. I've always had a great experience at Floss on 38th.

5 stars Verified customer

I feel very well taken care of. Very friendly team, good facility.

3 stars Verified customer

The dentist and hygienist that performed my filling were good. The hygienist that performed my cleaning was incredibly grumpy and rude. I was also left sitting in the chair alone for over ten minutes and no one bothered to explain to me why I was being left along for so long and what to expect next.

5 stars Verified customer

Great experience.

5 stars Customer since 2013

I was very happy with my appointment for 2 crowns and one replacement filling. I felt no pain at all during the procedure and after it. The staff was friendly and helpful. The dentist was professional and attentive to my comfort during the procedure. I do recommend this Floss location, and I will go back!

1 stars Customer since 2012

Literally one of the worst customer service experiences I have ever had. I have been going there for 5 years and seen my share of ups and downs but that last visit was so-so disappointing that I honestly don't know if I can ever come back.

I will start off by saying yes I was 6 minutes late. I drive all the way from Kyle (my work) to the appointments.

Not greeted when I walked in, just rushed back. It was awkward, even if I was a few minutes late. Can someone say hello? Asking how I am doing? Offer me a water like normal?

Not given an oral exam, literally she just shoved the cleaning tool in my mouth before saying anything or checking things out first.

My gums were not checked, no pocket measurement

My deep cleaning was a joke, literally maybe 3 minutes with the special tool I pay extra for, not even going around each tooth and cleaning under the gums. She clearly is new and didn't know what she was doing. She did do a great job polishing my teeth, I get really bad coffee stains.

She shoved fluoride in my mouth without even asking if I want it, I literally hate fluoride and buy special toothpaste without it.

The dentist NEVER came and actually looked at my teeth or mouth, only the hygienist fresh out of school. Once again I pay extra every visit for deep cleanings and periodontal maintenance

I was so bothered I couldn't even bring it up to the hygienist, most of this is not her fault. She is new and should be getting trained. If she is going to do the deep cleanings she should know what she is doing, I am not a guinea pig for anyone to learn on. Why wasn't the dentist coaching or watching her? If you want her to become a great team member she needs training.

The icing on the cake was the dentist twirling around in a chair, not doing a thing up front. She said hello to me and told me how boring today was because it was slow. I was livid. I wanted to scream, you are so slow and you couldn't be bothered to check on my oral health?

I explained my concerns and frustrations to the lady at the front, she knew that I didn't receive the service I should have. It's like she knows what the hygienist was capable of, and knew what my outcome was. The dentist literally turned around and acting like nothing was happening. Would have been a great time for her to step up, take accountability and make sure I left feeling ok.

I had to take several days to calm down to even write this to you. I am still beyond frustrated and quite honestly really ticked.


5 stars Customer since 2015

Excellent dental service. Outstanding folks. Professional and friendly.

5 stars Customer since 2014

Outstanding customer experience! Thank you all!

5 stars Customer since 2018

Awesome service was very nice and i was very comfortable