Honest and thorough. I basically gave them a blank check on things to do - All fluids changed, Breaks, shocks etc - car had not been serviced other than oil for 120,000miles- , told them to check and fix anything they saw needed done, in addition to the list I gave them. Came back and told me everything they checked and only recommended a couple items which I knew about. Even told me a couple Items I requested per (Manufacturer's service chart) did not need to be done. They saved me about 50% on what I was expecting as quoted by the Dealer.