I was very impressed with Dr Johnson and his assistant. I felt they were very kind and thorough which was reassuring for a first visit. My only reason for giving only 4 stars is that I was disappointed in the lack of friendliness from the front office personnel. Coming into a new vet with a beloved pet in a new city would have been more comfortable had they Ben more welcoming. However I will definitely return as I feel Lilly will get good care there.