Went in on a whim to see if they accepted my insurance and they did. They were able to get me in the next day at my requested time. They gave me the necessary paper work to fill out in advance. I happened to get off work early and they were able to get me in sooner. Very accommodating. I arrived early for my appointment and was taken back fairly quickly for my pre-screening with the tech. she was very nice and explained each test and gave great instructions. I did have to wait a little bit to get in with the doctor, but it gave me a little time to look at the frames. (In anticipation that i would need them) This however was the only down side to my visit. I appreciated the little wait, being as he took his time with my appointment and took extra time to answer my questions re family history. He did a thorough examination and dbl checked certain things because of the family history. He also gave me a referral to see another dr if I wanted to have further testing done. All in all wonderful experience. Eased all the anxiety I had with the 20 yr gap since my last eye exam. Looking forward to going back and getting my glasses.