I took advantage of the coupon in ValPak, and was able to make an appointment quickly. The office is conveniently located, with good parking. The staff was friendly, and recognized me immediately on my second visit The exam room was clean and had a window looking out to a nice view. The women were cheerful, efficient, and gentle! Dr. Hilbert gives excellent shots, I had two, one outside gums, and the tougher one, inside. Then, the root canal! Even with the dredded dam, which wasn't as bad as I remembered them, the procedure was easy-for me at least! Everything went so smoothly, they were able to address a smaller issue in another tooth at the same appointment. I delayed the crown to do some tooth whitening first, and they made recommendations for that. I look forward to returning to complete the process!