My friend and I did a full body spray tan. The person who did the tan was very professional and did a great job.
However, the person at the front desk was rude and we overheard her laughing about us and that we were just going to have to get sprayed together.
We had a 7pm appointment and unfortunately we were late due to traffic. I called to advise of this and they said no problem. Then I was called back to ask where I am and when I will be there. I apologized many times and I do still apologize for being late. It was a one off scenario. I advised that my wedding was on Saturday so I hope we could still work something out and the front desk person (the one who called) said "we will just have to see depending on when you get here". Fair, however, a professional does not say these things to the customer. They are accommodating and understanding especially since it is for a big event. I would have expected someone to say, drive safe and we will see you when you get here, don't worry. There were no other appointments after us.
I acknowledge my being late, it was out of my control. I did not appreciate the lack of professionalism from the front desk and I do not think that is appropriate customer service. As it turned out - we wee both out by 8pm which was right on time.
I go to the oakville fortellis all the time and I have never received anything other than smiles and understanding regardless of how they feel.
I would not recommend this fortellis over the oakville one.