1540 NORTH SERVICE RD W
OAKVILLE, ON L6M 4A1

Mon: 9:30AM - 5:00PM

Tue - Thu: 9:30AM - 8:00PM

Fri: 9:30AM - 7:00PM

Sat: 9:00AM - 4:00PM

Sun: Closed

100.0% would refer friends and family to us

5 stars Customer since 2002

I have been going to Fortelli for at least the last 10 years. I always get an excellent hair cut and I would not hesitate to recommend this salon to others. The stylists listen to what I want and they do their best to make my hair look good.

5 stars Customer since 2014

Excellent service and very happy with the outcome.

5 stars Customer since 2007

Hi ladies and Renato!.love love the services provided..Mel you are absolutely so ready to please! My hair blow dry and curls are perfect!..Tracy..love you and your expert nail polish application..see you all very soon!

2 stars Verified customer

My friend and I did a full body spray tan. The person who did the tan was very professional and did a great job.

However, the person at the front desk was rude and we overheard her laughing about us and that we were just going to have to get sprayed together.

We had a 7pm appointment and unfortunately we were late due to traffic. I called to advise of this and they said no problem. Then I was called back to ask where I am and when I will be there. I apologized many times and I do still apologize for being late. It was a one off scenario. I advised that my wedding was on Saturday so I hope we could still work something out and the front desk person (the one who called) said "we will just have to see depending on when you get here". Fair, however, a professional does not say these things to the customer. They are accommodating and understanding especially since it is for a big event. I would have expected someone to say, drive safe and we will see you when you get here, don't worry. There were no other appointments after us.

I acknowledge my being late, it was out of my control. I did not appreciate the lack of professionalism from the front desk and I do not think that is appropriate customer service. As it turned out - we wee both out by 8pm which was right on time.

I go to the oakville fortellis all the time and I have never received anything other than smiles and understanding regardless of how they feel.

I would not recommend this fortellis over the oakville one.

Fortelli Salon & Spa replied:

Hi there,

We truly apologize for the service you've received at one of our Fortelli locations. We pride ourselves on good customer service and this is not acceptable. We have forwarded your review to the appropriate location. Again, we truly apologize for your negative experience.

4 stars Customer since 2007

Everyone was friendly and efficient.

5 stars Customer since 2012

Maggie did an outstanding job with my hair. The colour is absolutely gorgeous!! Thank you Maggie!!!!

4 stars Verified customer

Always feel welcomed.

5 stars Customer since 2015

Jessica and Melissa are both priceless!!

5 stars Customer since 2015

Amazing staff, great experience and always smiling!!

5 stars Customer since 2009

Tracy always does a wonderful job!