Begin with ending in mind. Looking for a dependable and honest neighborhood mechanic. Online oil change appointment and follow up call - excellent. Snafu - no oil filter on hand next day. Customer provides. (add 30 minutes more for my trip) Filter cost deducted. Senior discount mentioned by customer at checkout. Where is? No longer offered? Maybe. Oil drops in my garage. No effort made by mechanic to wipe down the chassis? Average to below average. It's an oil change. Check the small details. Will I return? Maybe. Will bring my own oil and filter if I do. Would I recommend? Depends on what the task is. Full disclosure - overheard while waiting for work on my vehicle to complete, an earlier customer offering glowing compliments on the service to his vehicle. Go figger. My unlucky day.