The most unprofessional staff I have ever had the displeasure of dealing with. I will never return. I will go out of my way to inform everyone I know how snide and condescending the staff there is. With a completely empty waiting room, I was 6 minutes late for a scheduled appointment I made two weeks prior. I was told that because I was late, I have to reschedule. When I questioned the reception lady, she offered a smug response of ‘that’s our policy’. Well, my policy is to take my business elsewhere.
Founders Family CareMedicine and Urgent Center is by far the best famiy care center in Castle Rock. I have seen all the providers and love all of them. Whether I am sick and need to be seen quickly, have questions about my care, or need a routine health visit, I recieve the same level of quality care each time.
Th office may not appear like many newer, living room type offices but I have been going to Dr Klinert for 12 years and have had nothing but great care, staff always very pleasant and professional and takes good care of you till doctor comes in.
Doctor will refer me to another specialist if needed but spends much time with me when I have questions.