I called 5 dealers. Of the 5 Four Winds was the only company that gave me a timely quote and meet with me offering his professional opinion on what he thought would best suit my needs. Replaced the furnace and air the same week that I ordered it. Nice workers and courteous. Very happy with the job they did
The technician was prompt, courteous, and efficient. He put on "floor savers" and covered the work area before quickly diagnosing the problem. Unfortunately the required part (inducer motor) had to be ordered and that meant waiting until the next morning. In the meanwhile, the tech suggested a suitable portable heater and even found where one could be purchased by doing a search on-line. He was back the next morning at 8:30 and completed the installation in minutes.
I was particularly pleased to learn that the technician had NOT installed a generic inducer motor but the one made for my furnace. The original motor lasted 14 years but its after-market replacement (put in by a different company's repairman) had lasted LESS than two years. Of course that didn't seem right and is the reason I called Four Winds this time. And, to top it off, Four Winds charged me $200 less!