In a bind, I went with a random stylist at another salon. I asked for a light ash brown and left with purple hair. Like vibrant eggplant. I'm pretty easy going so I thought "Oh well, I'll just rock this" but it faded into a red that I absolutely hated, and was several shades darker than my natural color. Dark roots with blonde hair can be really cute, but light roots with dark hair? AWFUL! Long story short, Niki brought it back to a gorgeous, much more natural look. I have baby fine hair so she was super gentle with the process and still ended up with a result that I love in just one visit. Also- she cut my hair for me even though I hadn't booked enough time and the salon had been closed for over 30 min by the time we were done with color. I feel like myself again! I certainly learned my lesson about letting just anyone touch your hair. NOBODY BUT NIKI ever again!!