I had an appointment this past week and the service was great. I had a facial with Stephanie and she was phenomenal!!!
I used the shower in the women’s bathroom and it was absolutely disgusting. It was evident that it is not cleaned regularly or if it is, it’s not cleaned thoroughly. There were multiple clumps of hair in the drain and corner of the shower that were most definitely not mine. There was also buildup in the shower that should not be there. It seemed incredibly unsanitary.
This may seem trivial, but it is something I’ve always loved about the Woodhouse: the cinnamon tea was out, and it’s my second treatment where it’s been out. Maybe the staff would consider keeping extra in stock since so many people love it?
Overall my time was decent. My facial was wonderful. But it’s the little attention to details that keep people coming back, and in many ways those details have seemed overlooked my last couple of visits. I would suggest the management consider refreshing the team on attention to detail, otherwise I do not see the Franklin Woodhouse as a sustainable establishment (especially with many other spas to choose from in the greater Nashville area). Thank you for considering my recommendations.
Thank you for your feed back, we take all reviews seriously. I would like to talk to you more about your recent experience and see what we can do to make it a 5 star experience.
Megan Price-General Manager