98.5% would refer friends and family to us

4 stars Customer since 2015

Very professional & courteous staff. Dr Josephine is amazing. She is caring and takes her time for the patient

5 stars Verified customer

Dr. Josephine is thorough. She took the time to answer my questions and concerns, and further explain the eye with the use of pictures on her computer. The back and forth exchange was a conversation rather than just questions and answers. Dr. Josephine does not rush through the exam, but rather devotes the time that is deserving of a complete examination.

The office is well organized and clean. The staff is efficient, courteous, professional, and pleasant. I had a top-rated experience. Thank you.

4 stars Verified customer

Excellent team and wonderful doctor

5 stars Customer since 2014

The office staff is very friendly and helpful.

Dr Josephine is very knowledgeable in her field and always takes time answering your questions.

I never feel rushed, and as a patient I feel important.

5 stars Customer since 2014

Wonderful experience. The doctor is excellent and Ms. McNair was so helpful with me choosing the right glasses, she went above and beyond.

4 stars Verified customer

Distracted staff but were helpful when they decided to be attentive to clients. Some of the attitudes were very sarcastic.

5 stars Customer since 2015

I went without an appointment because I had something in my right eye.

When I explain the reason of my visit, without problem they told me D.r will see you soon

After the evaluation she told that i have to see an specialist, then she make the appointment for me

She really cares about her patients . Thank you Dr Josephine

5 stars Customer since 2017

Great service

5 stars Verified customer

The service wonderful. Really helpful

2 stars Verified customer

Staff told me 4 different things regarding what my insurance covered. Was in the office for almost 2 hours before leaving. Will be looking for new eye Dr.

Franklin Family Eyecare replied:

Ah the joy of insurance/discount plans! We provide as many options as they define, and can't make things up. The only good thing is that the patient also has access to all the information. We can only help provide guidance. Final decision lies on the patient. We pride ourselves in transparency and ethical treatment of our patients from the time they walk in. We're truly sorry to have wasted your time.