I called Franklin's Auto to get a quote on an oil change & they said it would be $35 & I asked if I could pay $30 & they said yes. When I arrived the man at the counter said it would be $40. I explained the phone conversation & they said ok to $30 again. During my wait, I was told I needed to change my oil filter & I told them ok. Nobody called to tell me my car was ready when I decided to walk in because I was waiting a long time. Franklin's Auto charged me $13 for labor, $21 for the oil filter, $25.43 for oil & oil filter?(double charge), Haz Waste $3 & tax$2.89. There was a $10 discount. So all together I end up paying $55.32 for a simple oil change!!!!
I will never go back there and get taken advantage of again.
We sure do appreciate the feedback, but must clarify some facts in this review. After clarifying with the customer at the counter, we did honor the promised $35 oil change, not $30 as the customer states. Additionally, the customer was not double charged for an oil filter. What was added to the work order, was the need for a new Air Filter at the cost of $21, which was thoroughly explained and shown to Ms Marshall.
We pride ourselves at Franklin's for our honest, reliable service and are sorry that her experience did not meet with the same 5-star result as more than 4800 of our satisfied and faithful customers had.