Franklin's Family Auto Care, INC - Roseville

Automotive

5 stars 1211 reviews

Schedule an Appointment

3981 Douglas Blvd
Roseville, CA 95661

(916) 797-8598

franklinsauto@sbcglobal.net

http://franklinsfamily.com/

Mon - Fri: 8:00AM - 5:00PM

Sat - Sun: Closed

About

Here at Franklin's Family Auto we strive to provide the best possible service at a fair price. All of our technicians are ASE certified and are very valuable members of our team. We have been a family run business since 1999. We find the problem first to keep the cost as low as possible for our customers. We will let our customers know if we see anything else that needs attention, and let the customer decide if they want the additional repair/service done at the same time or to reschedule.

Remember, here at Franklin's we work for YOU!

Services

Collision Repair
Diesel
Domestic Repair
Electric Repair
Electrical Repair
European Repair
Foreign Repair
General Repair (Aftermarket)
Import Repair
Japanese Repair
Muffler & Exhaust Repair
Oil Change Facility
Radiator Repair
Transmission & Clutch Repair
Tire & Brake Repair
Truck Repair

Languages

English

Payments

American Express
Cash
Debit
Mastercard
Visa

Staff

Walter Franklin

John Franklin

BA - Mathmatics Texas Tech University 1992

MS - Human Resource Management Troy State University 2001

Certifications & Memberships

99.5% would refer friends and family to us

1 stars Joan M Featured review

I called Franklin's Auto to get a quote on an oil change & they said it would be $35 & I asked if I could pay $30 & they said yes. When I arrived the man at the counter said it would be $40. I explained the phone conversation & they said ok to $30 again. During my wait, I was told I needed to change my oil filter & I told them ok. Nobody called to tell me my car was ready when I decided to walk in because I was waiting a long time. Franklin's Auto charged me $13 for labor, $21 for the oil filter, $25.43 for oil & oil filter?(double charge), Haz Waste $3 & tax$2.89. There was a $10 discount. So all together I end up paying $55.32 for a simple oil change!!!!
I will never go back there and get taken advantage of again.

3 years ago

Franklin's Family Auto Care, INC - Roseville replied:

We sure do appreciate the feedback, but must clarify some facts in this review. After clarifying with the customer at the counter, we did honor the promised $35 oil change, not $30 as the customer states. Additionally, the customer was not double charged for an oil filter. What was added to the work order, was the need for a new Air Filter at the cost of $21, which was thoroughly explained and shown to Ms Marshall.

We pride ourselves at Franklin's for our honest, reliable service and are sorry that her experience did not meet with the same 5-star result as more than 4800 of our satisfied and faithful customers had.

5 stars Skip A Customer since 2007

Always courteous, fair, and friendly. Oh, and they do quality work.

5 days ago

5 stars Tom & Rill W Customer since 2007

I've had Franklin Family Auto work on my cars/trucks do the past 26 years. Simply put, their service has been flawless.

6 days ago

5 stars Anonymous Verified customer

It's like family. Fast, friendly, correct car care service. Thank you!

6 days ago

5 stars Allen S Customer since 2017

Friendly competent service

17 days ago

5 stars Anonymous Verified customer

I have recently began using Franklin's after discovering them in the same parking lot as my smog shop. John & Walter have been great! The 1st time I brought my car in to check fluids & some other concerns they charged me nothing. I have now brought it in several times for repairs & maintenance & they are accommodating and honest. Glad I found them.

19 days ago

5 stars Tim D Customer since 2017