Franklin's Family Auto Care, INC - Roseville
Automotive
3981 Douglas Blvd
Roseville,
CA
95661
Mon - Fri: 8:00AM - 5:00PM
Sat - Sun: Closed
About
Here at Franklin's Family Auto we strive to provide the best possible service at a fair price. All of our technicians are ASE certified and are very valuable members of our team. We have been a family run business since 1999. We find the problem first to keep the cost as low as possible for our customers. We will let our customers know if we see anything else that needs attention, and let the customer decide if they want the additional repair/service done at the same time or to reschedule.
Remember, here at Franklin's we work for YOU!
Services
- Collision Repair
- Diesel
- Domestic Repair
- Electric Repair
- Electrical Repair
- European Repair
- Foreign Repair
- General Repair (Aftermarket)
- Import Repair
- Japanese Repair
- Muffler & Exhaust Repair
- Oil Change Facility
- Radiator Repair
- Transmission & Clutch Repair
- Tire & Brake Repair
- Truck Repair
Languages
- English
Payments
- American Express
- Cash
- Debit
- Mastercard
- Visa
Staff
Walter Franklin
John Franklin
BA - Mathmatics Texas Tech University 1992
MS - Human Resource Management Troy State University 2001
Certifications & Memberships
1 stars Joan M Featured review
I called Franklin's Auto to get a quote on an oil change & they said it would be $35 & I asked if I could pay $30 & they said yes. When I arrived the man at the counter said it would be $40. I explained the phone conversation & they said ok to $30 again. During my wait, I was told I needed to change my oil filter & I told them ok. Nobody called to tell me my car was ready when I decided to walk in because I was waiting a long time. Franklin's Auto charged me $13 for labor, $21 for the oil filter, $25.43 for oil & oil filter?(double charge), Haz Waste $3 & tax$2.89. There was a $10 discount. So all together I end up paying $55.32 for a simple oil change!!!!
I will never go back there and get taken advantage of again.
Franklin's Family Auto Care, INC - Roseville replied:
We sure do appreciate the feedback, but must clarify some facts in this review. After clarifying with the customer at the counter, we did honor the promised $35 oil change, not $30 as the customer states. Additionally, the customer was not double charged for an oil filter. What was added to the work order, was the need for a new Air Filter at the cost of $21, which was thoroughly explained and shown to Ms Marshall.
We pride ourselves at Franklin's for our honest, reliable service and are sorry that her experience did not meet with the same 5-star result as more than 4800 of our satisfied and faithful customers had.
5 stars Anonymous Verified customer
Always fair and honest. The repairs/work has always been completed timely. They go that extra step, for their customers.
5 stars Kevin & Stacy W Customer since 2017
Honest about work needed, great recommendations and thorough work. Will definitely be back again. Thank you Franklins Family Auto Care.
5 stars David H Customer since 2017
Excellent customer service and reasonable prices. I won't trust my car to anyone else.
5 stars Steve & Renee N Customer since 2006
fast and professional.
5 stars Gil S Customer since 2017
Excellent service! Able to bring our vehicle in without an appointment and have it complete by the end of the day. Excellent workmanship and service! Recommend highly!!!
5 stars John B Customer since 2014
As always, efficient, friendly service. Reasonable charges
5 stars Anonymous Verified customer
I can only say that John and Walter have always given me a warm welcome and a happy send off.
5 stars Bruce R Customer since 2015
Have been taking our 2 vehicles here for over 2 years - honest & reasonable folks!
5 stars Kirby E Customer since 2016
Quick, professional inexpensive service with a smile. Great job!
5 stars Marci J Customer since 2008
I have been coming here for over 10 years now , closer to 15 , and will NEVER go anywhere else. Yesterday I brought my car in because I thought I needed front brakes. I ended up NOT needed brakes and was told I could go a while longer without replacing. Do you know any other car repair that would do that ? Most would just replace the brakes and send you on your way. Not Franklins ! The most honest shop and group of people I have ever worked with. Oh, and they do good work on top of being honest and trustworthy shop
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