Automobile repair remains an area of fear and confusion for the average person. The complexity of the technology that keeps a modern car on the road is beyond the scope of experience and knowledge for all but a few drivers whose interest in their car exceeds the average.
The industry specific terms and descriptions are a language of their own.
When a person is asked to spend significant money on repair or replacement of items whose names do not always suggest function and certainly are not 'consumer friendly' the end result can be negative.
Not so at Frank's... The service manager is more like dealing with a brother who is genuinely concerned with long term success.
The service needs are made clear. The level of detail provided is guided by what that customer wants to know. The delivery of First Quality Service is part of the 'package' at Frank's. I have had cars serviced here over decades and I am always pleased.