From quotation to installation, we are very pleased with the work done by Frederick Air. Extremely professional and prompt, they provided us with a new AC system right before the summer hits and took the time to understand our individual needs versus trying to sell us something we didn't need.
With Frederick Air, I was extremely impressed with how they handled even the smallest of details. They re-located our outdoor unit around the corner and did everything they could to hide the pipes and lines on our house to minimize the aesthetic impact. Additionally, they willingly installed a new WiFi-thermostat and then took the time to walk through how to operate it with us.
These little touches along with the fair pricing and friendly staff reinforced that we made the right decision going with Frederick Air.
I would highly recommend Frederick Air Inc., if you're looking to be satisfied by trustworthy, professional and detailed oriented technicians. The front office folks are pleasant and patient with those unfamiliar to the process while researching and making a decision for your HVAC needs. Onsite installers were prompt and answered specific questions which made me comfortable having this company installer my new AC and furnace units. I am very pleased with the quality of work that was done and happy to be accommodated in a reasonable time.
I was so impressed with everyone that helped me, beginning with the office staff, onto the diagnostician, the person who prepared the estimate, and the the technicians who installed the HVAC system. You have a new, very happy customer.
I am a new customer but from what I have experienced so far, I have been very happy with the service I have received from every employee involved in my planned purchase of a new air conditioning system.
After calling Frederick air, they immediately got back to me and scheduled an appointment. They were courteous and prfessional. When they came to my house they explained the procedure thoroughly, what to expect, procedure, options, cost, etc., They told me they basically do home AC installations rather than commercial, which I liked.
It's only been since August 2016 that I began using Frederick Air but from the office staff who takes your initial call, to Jason the sales representative, to the technicians who have come to my home I couldn't be more pleased. As a widower, I really like receiving an email with a picture of the tech who will appear at my door. Recently Jeff and 2 other techs installed my new Bryant Evolution heat pump. As the installation progressed Jeff kept me informed as to what they were doing and once their work was completed Jeff showed me everything from the new duct work, new copper line for the humidifier and the features on the new thermostat. He was very helpful in assisting me download the Bryant app on my iPhone. It makes me feel good knowing the employees of Frederick Air are proud of their company. This definitely shows in the high level of work they do and have done in my home. Because of the way I raved about the service I've received from your company, one of my good friends began using you.
Your company was thorough and professional from the first point of contact to the end of the project. Dan was a pleasure to work with on the front end, and Mathieu (spelling) and his installation crew were efficient, friendly, flexible, and hard working. Thank you for treating the church graciously and fairly and generously. Your bid was an answer to prayer as it came in well below the other bids we received. Looking forward to doing business with you in the future. There's no doubt in our minds that you chose to be kind to the church, and we pray God's continued blessings on you moving forward.