I appreciate the prompt response for the service call and initial meeting with sales rep for a new A/C, but having to wait over two weeks for the guy to come out for measurements and another two weeks for installation is a little much. I realize that this is a busy time of year, but a whole month is a long time to wait. I believe you advertise very prompt installation on the radio, but that has not happened in this case. I appreciate the offer for window units, but, unfortunately, my HOA does not allow for that.
Since we have not activated the system, my rating is somewhat based on good faith in your work. Very clean install and your technician was able to use our original thermostat wiring. The carpet protection and the outside cabling conduit were a nice touch. We can now look forward to AC when the heat arrives.
The three man crew that came out to install our new unit was superb! They were all knowledgeable, friendly, and willing to answer any questions I had. All were professional in every aspect of their activity and they went above and beyond the call of duty to ensure everything was done in a top notch way. I continue to be impressed with everything about Frederick Air, from the President of the company, to the office staff, and to the technicians as well.