customer for over 20 years, followed you 3 locations, etc. called on Thursday for appointment for oil change rotate tires and check leak in transaxle. was given 8 AM on Monday. dropped car off and said I'd be back by noon. when returned car not ready "maybe 2 or 3 PM" I asked new man why did I make a *am appointment for an oil change at 8AM? why not a 1 PM if the car was not going to be worked on till mid afternoon ?
New desk man looked like I had 2 heads when I said this.