Took over 4 weeks to get my glasses they blamed it on an employee that had recently been let go, not a good reason for me. Had to call in every week only to get the receptionist who asked the same questions I answered on my form. DOB,Social security,what insurance do you have..... I told her I Just Want To Know If My Glasses are ready !!!! Never kept me updated on their status. Trusted the person who assisted me with chosing my frames usually I take my daughter. He not only chose the higher priced frames but suggested ones that made me look like Ozzy Osbourne. I've always trusted the employees (or my daughter) to assist with a look that is right for me. Tried to return them for something a little different of course they could not help me due to "Polarized" lenses - very disappointed and I was really hoping (based on stars) that my family and I would be using them from now on.