I had a great experience at Friends with Ann. She made great conversation, was easy to talk to, and did a wonderful job on my nails and toes. I will definitely come back in the future! However, the receptionist we saw when we went to pay did not have a great attitude. She argued with my mother over leaving a cash tip and seemed very on edge. I get that people have bad days, but this is still a business and you need to act professional.