First let me say, I have had good experiences at this spa before, which is why I continue to go. But getting a massage in a spa should be a relaxing experience and this particular visit was far from that. I was early this day, yet the attention I received was sporadic, inattentive or seemly inexperienced. It began with a poorly prepped warm water-stone foot bath, a noisy room with AC blowing on my back, and then the masseuse was: 25 minutes late; seemed dis-interested; her hands smelled of smoke; and payed little attention to my input. I left more tense and frustrated than relaxed and comfortable. FYI- the manager was responsive to my verbalized concerns. I will return, but only with a more experienced person.