33 Exeter Street
Boston, MA 02116

Mon - Tue: 8:00AM - 8:00PM

Wed - Fri: 8:00AM - 9:00PM

Sat: 8:00AM - 6:00PM

Sun: 10:00AM - 6:00PM

93.7% would refer friends and family to us

5 stars Customer since 2017

Jeanine is fabulous! So friendly and does an amazing mani/pedi! Already rebooked for next time!

5 stars Verified customer

Wonderful experience!!!

4 stars Customer since 2003

Staff are terrific. New facility is beautiful. Unfortunately when I was there the only toilet in the ladies locker room was clogged and my locker wouldn’t open ( thus happened a lot at the old Emerge space and I was surprised that this still happens in a new space) and I had to track down a staff member.

4 stars Customer since 2012

I love Gina. She’s amazing and so nice. The new space was a bit underwhelming. The finishes and decor were average at best. It lacks character and any aesthetic.

5 stars Customer since 2018

Great relaxing atmosphere and the massage I had with Bill was one of the best I’ve ever had. Liked the full shower and products available to leave oil-free and the spa undies!

5 stars Verified customer

This place is amazing! Really nice facilities, conducive to relaxation, and the staff are soooo kind and really professional.

5 stars Verified customer

This salon is amazing!! You immediately feel better as soon as you step into the salon. It was a wonderful experience and just what is needed after a long week.

The salon is also so gorgeous and calming! Love this place and can't wait to go back again!

4 stars Customer since 2017

My appointment was scheduled for 3/12 at 12:00pm. This was my first time at the new location, so I showed up about 15 minutes early to give myself time to check-in. When I got to the third floor, I checked in with the receptionist who greeted me with a friendly hello. I mentioned I wasn't familiar with the amenities at this new location, and although she wasn't able to give me a tour, she mentioned that my stylist may be able to show me around during the appointment. (I wasn't given a tour nor did my stylist inquire if I had been here before). I walked in to the salon, and checked in with a girl who seemed to be confirming appointments with everyone. A few other women were waiting on the benches near me, and one that showed up after me ended up starting before me. It was 12:05pm and my stylist still had not checked in so I asked the girl who I checked in with if she knew where she was. She said she would go check and when she returned told me my stylist Amanda would be coming over shortly, and added in that "I did show up early." Really? I showed up 15 minutes early for my appointment, and it's now 5 minutes past my appointment, and somehow that is relative? Eventually my stylist Amanda came over to greet me and guided me over to my seat. I was clear with her on what I wanted, which was to go back to my natural color and trim off a bit of length. She did a great job at getting my hair back to a neutral tone, evening out any old color from my balayage. She didn't hold conversation at all, which wasn't a problem for me but it did make her come off a bit tense. I still tipped well over 20% and walked away satisfied with my final look. Overall, I am happy with my hair which is most important, but I didn't feel the staff was very friendly or welcoming considering it was my first experience at this location. There are plenty of salons around Boston, and customer service is the one area that holds most weight for me. Sadly I don't think I'll be back, but hope the feedback was helpful.

4 stars Verified customer

First time with a spa experience.

Booked a couples massage and Bali experience

Space is very clean and luxurious; however felt a little sterile. I pictured a spa to have a warmer ambiance.

Brand new space, very welcoming staff.

Layout is a bit odd. A few kinks since it’s brand new. Will probably be perfect in a month or so.

Jennifer was an amazing masseuse!

Would be back, reasonable pricing for services

5 stars Verified customer

I always love my attention and care at G2O

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