Reviews

Gaylord Eye Care Center

5 stars Customer since 2020

Great doctors and awesome staff.

5 stars Customer since 2020

Gaylord Eye Care Center is the best, they are always friendly and willing to help! They are the best eye care center I’ve been too! I recommend all my friends to go there.

5 stars Verified customer

At 64 it was my first eye exam in my life and everyone was very nice and helpful. It was a bonus that I didn't need glasses.

5 stars Customer since 2020

Very professional and helpful

2 stars Customer since 2021

I came in for my annual eye exam for which I do not have a copay. When I checked out the girl at the desk said it would be $74. When I asked why she said the Dr billed it as medical citing "dry eyes" for the reason. This is something I have had for years. I was not there for that reason, I was there because I needed a change in my prescription. I was not told this is how he was going to bill it. Also he performed a test during my exam that he knew insurance companies would not cover. I was not told this prior to him doing it so I could make the decision myself if it was something I wanted to pay out of pocket for. When I asked about this I was told this is a test "he" likes to incorporate in his exam. I feel that I should have been informed about the test and that it was not covered by the insurance prior to him doing it.

I live on a fixed income and plan any health visits in my budget for the month. Going in to this appointment I did not expect to have to pay anything out of pocket. While $74 is not a lot for some it is an amount that I need to incorporate in my budget. I don't feel like it's the dr's decision to make without informing the patient first.

When I spoke with the billing person she made me feel as though it was no big deal and didn't see why I felt like it was wrong.

I won't be returning for my eye care in the future.

4 stars Customer since 2020

The best eye exam around. Super nice doctor and techs. Only complaint is frame prices. There needs to be at least 20 options under $150. My insurance covers $140. Every pair I looked at was well over $200, for a pair of eyeglass frames. Sorry, but that’s not affordable for most.

5 stars Customer since 2021

Always great service from Dr. Opperman. The help picking out glasses is very much appreciated.

5 stars Customer since 2020

Great, patient experience.

5 stars Customer since 2021

I arrived early and was seen immediately

5 stars Customer since 2022

Friendly, helpful staff. My exam was efficient and the condition of my eyes was explained completely. Very warm and professional environment.