I came in for my annual eye exam for which I do not have a copay. When I checked out the girl at the desk said it would be $74. When I asked why she said the Dr billed it as medical citing "dry eyes" for the reason. This is something I have had for years. I was not there for that reason, I was there because I needed a change in my prescription. I was not told this is how he was going to bill it. Also he performed a test during my exam that he knew insurance companies would not cover. I was not told this prior to him doing it so I could make the decision myself if it was something I wanted to pay out of pocket for. When I asked about this I was told this is a test "he" likes to incorporate in his exam. I feel that I should have been informed about the test and that it was not covered by the insurance prior to him doing it.
I live on a fixed income and plan any health visits in my budget for the month. Going in to this appointment I did not expect to have to pay anything out of pocket. While $74 is not a lot for some it is an amount that I need to incorporate in my budget. I don't feel like it's the dr's decision to make without informing the patient first.
When I spoke with the billing person she made me feel as though it was no big deal and didn't see why I felt like it was wrong.
I won't be returning for my eye care in the future.
The best eye exam around. Super nice doctor and techs. Only complaint is frame prices. There needs to be at least 20 options under $150. My insurance covers $140. Every pair I looked at was well over $200, for a pair of eyeglass frames. Sorry, but that’s not affordable for most.